The Indian Railway Catering and Tourism Corporation (IRCTC) has intensified its efforts to strengthen passenger safety and digital security by identifying 14 unauthorized e-catering websites allegedly operating outside approved railway guidelines.
The move forms part of a broader initiative aimed at improving food quality standards, protecting passengers from online fraud, and ensuring greater transparency across the railway ecosystem.
Unauthorized platforms raise food safety concerns
According to IRCTC, several unapproved food delivery platforms were found operating without adhering to mandatory hygiene and quality standards prescribed for railway catering services.
Officials indicated that some operators allegedly relied on unregulated kitchens lacking standardized sanitation procedures and proper health checks for food handlers. Such practices, authorities warned, could compromise passenger safety and service quality.
Legal action has reportedly been initiated against the identified entities, while continuous monitoring mechanisms are being strengthened to prevent similar violations.
Passengers advised to use verified platforms
IRCTC has urged travelers to place food orders only through its official channels and authorized partners. Authorities cautioned that using suspicious websites may expose users to risks such as payment fraud, identity theft, and cybersecurity threats.
The corporation is also expanding awareness campaigns to educate passengers about safe digital practices and encourage the use of verified platforms during train journeys.
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Advanced monitoring tools being deployed
Officials stated that sophisticated surveillance systems are now being used to detect unusual booking activities and identify suspicious websites in real time.
The corporation has also enhanced its grievance redressal mechanism, enabling passengers to register complaints more efficiently and helping authorities respond quickly to unauthorized operations.
Industry experts believe the crackdown could reshape the railway food delivery ecosystem by encouraging higher standards and improving trust among passengers.
Focus on stronger regulation and transparency
IRCTC indicated that additional regulatory measures and stricter licensing requirements are under consideration to improve accountability within the e-catering sector.
The initiative aligns with broader efforts to modernize public services and strengthen digital governance across India.
Officials have reiterated that passenger safety, secure transactions, and service reliability remain top priorities. The corporation added that its enforcement drive will continue in the long term, supported by technological upgrades and stronger compliance mechanisms.
Passengers have once again been advised to avoid sharing personal or financial information on unverified websites and rely only on official platforms for a safer travel experience.