Government withdraws Sanchar Saathi pre-install mandate amid privacy concerns

The Indian government has reversed its earlier decision requiring mobile manufacturers to pre-install the Sanchar Saathi app on all new smartphones sold in the country. The rollback follows an intense public debate over user autonomy, consent and potential privacy implications of enforcing system-level applications without explicit opt-in from consumers.

Background: Why the directive faced widespread criticism

The mandate, originally intended to strengthen digital safety and help track stolen devices, quickly drew scrutiny from privacy researchers and civil-society groups. Critics argued that pre-installed apps limit user control, create opacity around data collection practices and risk becoming permanent components that users cannot remove.

Manufacturers also raised operational concerns, noting that forced system integration could disrupt software updates, complicate device testing cycles and trigger compliance obligations across multiple Android variants.

Government clarifies intent behind Sanchar Saathi

Officials emphasised that the platform itself—designed to identify fraudulent SIMs, block lost devices and enhance telecom-user protection—remains an important public-interest initiative. However, the Ministry acknowledged that the implementation approach required reconsideration to avoid unintended consequences for privacy and competition.

Following internal reviews and consultations with the industry, the requirement was officially withdrawn, restoring full discretion to smartphone brands regarding app pre-installation.

Focus shifts to user-driven adoption

With the rollback, the government is expected to prioritise awareness campaigns rather than mandatory installation. The updated approach will encourage users to download the app voluntarily, ensuring that adoption is built on trust rather than compulsion.

Analysts note that India’s regulatory environment is increasingly sensitive to privacy-rights discussions, particularly as courts and lawmakers shape the post-DPDP Act policy landscape.

Industry relief and the road ahead

Smartphone companies welcomed the decision, saying it preserves the consistency of their software ecosystems and avoids fragmentation. Cybersecurity specialists, meanwhile, highlighted that user-protection tools must balance accessibility with strong privacy safeguards.

Going forward, telecom regulators are expected to explore additional mechanisms—such as standardized APIs or opt-in frameworks—that reinforce security without imposing rigid requirements on device manufacturers.